Cry for help (the auto-updating kind)

When is Macromedia going to get around to releasing a fix for the bugs with the documentation auto-update feature, or at the very least release a standalone installer for the new docs? I still can’t get the latest documentation – this is what happens for me:

1) I hit the “Update” button in the help panel, and choose “Yes” from the resultant dialog.

2) Flash displays a dialog saying it is “Downloading file 1 of 7”, it gets to about 2%, then flashes up 2 or 3 other dialogs titled “Downloading help content”, and one titled “Downloading file __ of 7” (usually 5 or 7).

The whole process takes about 2 seconds, and when it completes, surprise – the content isn’t installed.

I was hoping this was just an isolated issue with my old powerbook, but I have exactly the same problem with my new powerbook with a clean installation of OSX and Flash MX 2004 Pro. I even tried jacking in the ethernet cable in case it was just a problem with wireless connections – no go. I’ve heard of similar problems from a others as well. Anyone have any ideas?

I wonder if I can just have another Flash developer who’s updating works send me their full documentation for the time being. Most likely that’s in violation of the End User License Agreement, but I’m getting desperate.

Please Macromedia, working with your new framework is problematic enough without restrictive EULAs and no updated documentation!!

PS. Sorry for all the griping lately. I promise I’ll have some more real content soon.

Grant Skinner

The "g" in gskinner. Also the "skinner".

@gskinner

3 Comments

  1. I believe Macromedia released an extension (.mxp) that installs the help updates. Dunno how often its updated though…

  2. Grant,

    If I am reading you right, this issue was addressed in this technote:

    http://www.macromedia.com/support/flash/ts/documents/doc_update.htm

    Does this solve the problem? The technote was referenced in the “emerging issues technote” here:

    http://www.macromedia.com/support/flash/ts/documents/mx_04_emerging_issues.htm

    HTH, let us know,

    David

    Macromedia

  3. perhaps this will be sorted in next onths .dot release ?

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